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Prompt. Honest (did not try to upsell or sell me anything that I didn't need. Saw the problem, explained why it happened, and fixed it. All within 24 hours of my calling. The phone contact (Keli) was very pleasant. The service technician (Chris) called me back very promptly.
Quick response. Don't perform added services and charge without prior consent.
Thoroughness, attention to detail and follow up inspection by company representative. Midian is very professional.
The customer service was exceptional. The employees were extremely friendly.
Crew was professional, productive and careful with my property.
Guys were very friendly and good in their work ethic. Easy to work with, detailed information. "Provide expected date when beginning and ending.I have already recommended you to one friend and you have been to her home."
People stayed in touch and let us know status. Work finished in one day. Cleaned up after done.
Prompt, Courteous Professional. Did a great job in record time.
For all projects over $500K the US Army Corps. is required to complete a Contractor Performance Assessment Report (CPARS). This evaluation is entered into a central database that allows all Government Agencies to access. Agencies routinely use this database to assess a contractor’s abilities to perform work and is used when evaluating contractor selection for new projects / contracts.The Charleston Corp. complete their evaluation on the Bldg 1639 and 1647 Roof project. They rated the project overall as Exceptional (the highest rating you can get). Category ratings were:Quality: ExceptionalSchedule: SatisfactoryCost Control: ExceptionalManagement: ExceptionalRegulatory Compliance: ExceptionalWe wanted to share this exceptional rating with you as you were an integral part of the success of the project. In addition to the rating the Corps. made specific comment about Midian’s performance, they were:Thank you for an excellent project and we look forward to many more.Respectfully,Mike Halvorson, LEED APRegional Operations ManagerCentennial Contractors Enterprises, Inc.702 C City Center Blvd.Newport News, VA 23606
I appreciate that Midian Roofing is local, has a long standing history in this area, and would be back if we ever needed them again. They looked and were very professional. We received 4 other roofing bids, and they were the only company to provide proof of insurance at the time of bid. They were not the cheapest or the highest in price (sometimes you really do get what you pay for). They removed the old roof (4 layers in some places and deteriorated decking, which the company took pictures of prior to removing), and there wasn't any trash or nails left in the yard that we could find. Roofing crew went over the yard several times with a fine tooth comb. They did what they said they would do, were very efficient, roof looks great, and we are very pleased. We would definitely use Midian Roofing again and recommend them to anyone. Thank you, Midian, for such a great job!